Neighborhood Guide

Precautionary Measures During COVID-19




Notice to Residents:

Amid growing concerns of COVID-19, our teams are taking additional precautionary measures to help prevent the spread of the virus at our community and are asking for your help to do the same. Let’s all work together to keep our community healthy!

When submitting a service request, please be mindful and considerate of your maintenance team. If you are feeling under the weather, please hold off on your request until you are feeling better. We are dedicated to taking care of each and every neighbor’s service request, but they will be subject to a quick review. After your service request has been received, a member of our team will call or email you with the following questions. Pending your response, the request will be addressed as quickly as possible.

Q1: Have you tested positive for COVID-19?

Q2: Have you traveled to any countries within the last 45 days for which the CDC has issued a pandemic-related Level 3 Travel Health Notice?

Q3: Have you come into contact with any individual that has tested positive for COVID-19?

Q4: Do you currently have a fever of 100°F or more?

If you answer “yes” to any of the above questions, the team will be unable to complete your request unless it is an emergency.

The requests below are considered emergency service requests and will be handled as quickly as possible:

● A/C not cooling and outside temperature is over 72 degrees

● Heater not heating and outside temperature is below 68 degrees

● Toilet overflowing

● Toilet not flushing – for apartments with only one toilet

● Bathtub not draining – for apartments with only one bathtub

● No hot water

● Garbage disposal not working – if water is backing up in sink

● Refrigerator not working

● Stove not working

● Broken window

● Broken door

● Water leaks

● Electrical power out

We greatly appreciate your help and understanding. Please stay tuned for more information and don’t hesitate to contact us with any questions.