Our priority is always the health and well-being of our residents and team members as well as maintaining clear and transparent lines of communication. As the Coronavirus (COVID-19) situation has evolved, we have made some closures and changes to our normal business practices based on the advice from public health officials. We know some of the changes may be inconvenient, but it is important that we focus on doing our part in helping reduce the spread of the virus.
Staffing and Office Closures
We love interaction with our residents, but we ask that you limit your visits to the leasing office to help our team stay healthy, so we can continue to serve you. We are not planning to close our leasing office at this time; howeve, should public health authorities recommend office closures, or should we become short-staffed, we have a plan in place to continue to provide you with essential services. We will communicate any changes to our office hours or any closures, should that occur. In the meantime, you can reach your community by phone and email. We look forward to hearing from you to answer any questions you may have.
As a reminder, you can make your rent payments on the resident portal. If you need help with the sign-up process for online payment, please contact the leasing office.
Resident Events / Amenity Closures
Because the CDC has recommended social distancing, we have decided to cancel all resident events and gatherings. Additionally, we will be temporarily closing the following amentieis until further notice (if applicable to your property):
However, the dog pak, mail room and package pickup will remain open.
In addition, we are suspending the following services:
We are continuing to thoroughly clean common areas and amenity spaces on a regularly scheduled basis. Our team and cleaning service are ensuring high-touch surfaces such as door handles and elevator panels (if applicable) continue to be properly cleaned.
Self-Quarantine and Sick Residents
It is possible at somepoint we may have residents who are self-quarantined or have tested positive for the virus. We hope that residents who find themselves in this situation will follow the recommendations of public health officials. We are not necessarily notified of self-quaruntines or illness in our community, but we respect our residents' privacy and unless directed to do so by public health officials, we will not share information about individual residents. If you have questions or concerns about your health, we encourage you to contact your doctor or the health department.
As a reminder, the CDC continues to recommend everyday preventative actions to help prevent the spread of respiratory illness including:
The CDC website has great information and resources about coronavirus, frequently asked questions, travel information and more. You can find the link here:
In addition, your local health department and county/city has information as well.
We appreciate your cooperation and patience as we navigate through this challenging situation.
The MyNiche Team